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Help and F.A.Q.

For a quick overview on how to complete your child care application, watch the video below.

F.A.Q.

Frequently Asked Questions (F.A.Q's)

By creating your account/profile, you can apply for your children to be placed on as many child care centres’ waitlists as you like.
No, each child care provider has its own waitlist policy, which determines how child care spaces are filled.
There is currently a high demand for licensed child care in London and Middlesex County. Wait times for a child care space vary based on a variety of factors, including the age of your child, the wait list policy priorities of the child care centre you have applied to, and the number of other children applying to the centre.
 

Contact Us

For help with the application process:  support@onehsn.com

For general inquiries about the child care sector:  
Service System Manager, City of London & County of Middlesex Child Care

Contact Name: Manager of Client Services 
Address: Suite 248 - 355 Wellington St, London, N6A 3N7 
Phone: 519-661-4834 
Fax: (519) 661-5821 
Hours of Operation: Monday to Friday, 8:30 am to 4:30 pm 
E-mail: childcare@london.ca