OneHSN
Français

Help and F.A.Q.

For a quick overview video on how to complete your child care application, watch the video below.

Help and F.A.Q.

Frequently Asked Questions (F.A.Q's)

By creating your account/profile, you can apply for your children to be placed on as many child care centres’ waitlists as you like.
No, each child care provider has its own waitlist policy, which determines how child care spaces are filled.
Families are encouraged to contact all child care centres they have applied to, to ask about the length of their waitlist.
 

Contact Us

For help with the application process:  support@onehsn.com

For general inquiries about the child care sector:  
Service System Manager, City of London & County of Middlesex Child Care

Contact Name: Manager of Client Services 
Address: Suite 248 - 355 Wellington St, London, N6A 3N7 
Phone: 519-661-4834 
Fax: (519) 661-5821 
Hours of Operation: Monday to Friday, 8:30 am to 4:30 pm 
E-mail: childcare@london.ca